Twilio will reduce its personnel by 11%.

According to a filing with the SEC made on Wednesday, Twilio plans to restructure its staff significantly by terminating 11% of its employees. 

 As of December 31, 2021, Twilio employed 7,867 people. The restructuring aims to increase operating margins, increase selling capacity, and lower operating costs. The cloud communications software developer has been working toward profitability in 2023. 

 Twilio CEO Jeff Lawson explained in a letter to colleagues that the firm made the decision to reduce headcount in order to operate more effectively and match investments with goals. Though "very painful," the choice was nonetheless "sensible and important," according to him. "Over the past couple of years, Twilio has expanded at an astounding rate.

 It was too quick and without sufficient focus on our top business targets, Lawson wrote in the letter. "I accept responsibility for those choices, as well as for the challenging choice to carry out this layoff."

 According to Lawson, the affected employees work in departments where the business can run more effectively and where consumers "succeed without as much human engagement." 

 Twilio stated it anticipates spending between $70